Throughout Saudi Arabia's transformation, one thing has remained the same: the Kingdom's dedication and service to the Two Holy Mosques and pilgrims. The Pilgrim Experience Program seeks to enrich pilgrims' spiritual journeys.
At the heart of the Arab and Islamic worlds, Saudi Arabia has the privilege of serving the Two Holy Mosques. Millions of pilgrims from both around the world and here in the Kingdom take part in Hajj and Umrah annually.
The Pilgrim Experience Program provides pilgrims with world-class facilities, improved infrastructure and digitized services to ensure each individual is blessed with a distinguished spiritual experience they never forget.
Launched in 2019, the Pilgrim Experience Program is honored to serve the millions of pilgrims here in Saudi Arabia and welcome those who travel to the Kingdom from all corners of the world. Through an in-depth analysis of a pilgrim's journey, needs and expectations, the Program has worked hand in hand with government entities and the private sector to ensure that Hajj and Umrah pilgrims are able to experience a fully transformative journey of their faith.
The Program has digitized and streamlined services along all points of a pilgrimage, from e-visas made available to foreign pilgrims to the launch of the Haramain high-speed train that makes transport between Jeddah Airport and the Holy Sites easy and convenient.
Not only does the Program work to ensure seamless logistics, it takes great pride in providing an immersive cultural experience. Initiatives that restore and develop historic Islamic sites play an important role in the pilgrim's spiritual journey by enabling them to visit and enjoy places of great importance.
The Program is a model of agility and strategic excellence and infrastructure, acting quickly to guarantee a successful pilgrimage journey (Manasik) by safeguarding against any threat and having highly skilled personnel on hand. And as the world recovers, the Program is committed to increasing the number of pilgrims to surpass pre-pandemic numbers, with the goal of hosting 15 million international Umrah pilgrims annually by 2025. In order to achieve this goal, the Program believes that private sector support is essential in elevating the Kingdom's status as a modern Islamic and cultural destination for pilgrims.
Strategic Objectives
2025 Targets
15
15 million international Umrah pilgrims hosted annually
15
15 historically and culturally significant Islamic sites revitalized
85
%
satisfaction rate of services provided to Hajj and Umrah pilgrims
AS SAUDI ARABIA IS PRIVILEGED TO SERVE THE TWO HOLY MOSQUES, SO IS THE PILGRIM EXPERIENCE PROGRAM TO HONOR THIS DUTY BY ENHANCING THE SACRED RELIGIOUS AND CULTURAL EXPERIENCE.
H.E. Dr. Tawfig Bin Fawzan AlRabiah
Chairman of the Program, Minister of Hajj and Umrah, & Member of the Council of Economic and Development Affairs
Board Members
H.H. Prince Badr Bin Abdullah Bin Mohammed Bin Farhan Al Saud
MINISTER OF CULTURE
H.E. Dr. Majid Bin Abdullah Al-Qasabi
MINISTER OF COMMERCE
H.E. Mr. Ahmed Bin Aqel Al-Khateeb
MINISTER OF TOURISM
H.E. Eng. Abdulrahman Bin Abdulmohsen Al-Fadley
MINISTER OF ENVIRONMENT, WATER AND AGRICULTURE
H.E. Mr. Majed Bin Abdullah AlHogail
MINISTER OF MUNICIPAL AND RURAL AFFAIRS AND HOUSING
H.E. Eng. Khalid Bin Abdulaziz Al-Falih
MINISTER OF INVESTMENT
H.E. Mr. Mohammed Abdullah Al-Jadaan
MINISTER OF FINANCE
H.E. Eng. Abdullah Amer Al-Swaha
MINISTER OF COMMUNICATIONS AND INFORMATION TECHNOLOGY
H.E. Eng. Ahmed Bin Suleiman Al-Rajhi
MINISTER OF HUMAN RESOURCES AND SOCIAL DEVELOPMENT
H.E. Eng. Saleh Bin Nasser Al-Jasser
MINISTER OF TRANSPORT AND LOGISTICS SERVICES
H.E. Mr. Fahad Bin Abdulrrahman Al-Jalajel
MINISTER OF HEALTH
H.E. Mr. Yasser Bin Othman Al-Rumayyan
GOVERNOR OF THE PUBLIC INVESTMENT FUND
H.E. Mr. Nasser Bin Abdulaziz Al-Dawood
DEPUTY MINISTER OF THE INTERIOR
H.E. Mr. Waleed Bin Abdulkraim Al-Khuraiji
DEPUTY FOREIGN MINISTER
H.E. Mr. Saleh Bin Ali AlTurki
CEO OF THE MAKKAH REGION DEVELOPMENT AUTHORITY
H.E. Eng. Fahad Bin Mohammed Albuliheshi
CEO OF THE MADINAH REGION DEVELOPMENT AUTHORITY
Eng. Saleh Bin Ibrahim Al-Rasheed
CEO OF THE ROYAL COMMISSION FOR MAKKAH CITY AND HOLY SITES
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